Summary: Empathy is a critical leadership skill. It helps to build and sustain positive workplace relationships, foster diversity, and inclusion, encourage cooperation and collaboration and facilitate conflict management. Empathy makes it possible to work cooperatively with people who have very different experiences, preferences, styles, and opinions. With millions of job openings nationwide, employers are working around the clock to identify, recruit and train new talent while also striving to engage their current workforce. Empathy seems to be the key to success. Objectives: - Review data that shows the impact of empathy within the workplace. - Examine how to build a business case for intentionally implementing empathy within the workplace. - Determine how to cultivate empathy within the workplace.
Presented By: Monique Akanbi, SHRM-CP Members & Community Director for AL, BM, GA, MS, NY, TN, VA/DC, & WV Society for Human Resource Management